The 2023 Subaru Love Promise Customer and Community Commitment Award

The 2023 Subaru Love Promise Customer and Community Commitment Award

We've been nationally recognized for our dedication to our customers, our community, and the Subaru Love Promise.

We're honored to receive the 2023 Subaru Love Promise Customer and Community Commitment Award. This award nationally recognizes elite Subaru retailers who provide an exceptional customer experience at every interaction with Subaru. These retailers have also demonstrated an outstanding commitment to supporting passions and causes in their local communities in important areas such as the environment, community, health, education, and pets.


What is the Subaru Love Promise?

Subaru and our retailers believe in making the world a better place and the Subaru Love Promise is our vision of respecting all people. This is our commitment to show love and respect to our customers and to work to make a positive impact in the world.

How is Muscatell Subaru dedicated locally to the Love Promise?

Our Love Promise can be seen in various partnerships with local charities and non-profits. We're grateful for the opportunity, not only to be a part of our community, but to serve it as well.

Homeward Animal Shelter

River Keepers

Haley's Hope

Fraser Limited

Cullen's Children's Foundation

Did Muscatell Subaru go above and beyond, provide exceptional service, or support causes that are important to you? We'd love to hear about it.

Love Promise Stories from Muscatell Subaru

Subaru and Muscatell Subaru believe in making a positive impact on the communities in which we live and work. We uphold that belief through our Love Promise Community Commitment. Every month, we select inspiring stories from customers and partners from around our area who strive to support our collective commitment and feature them here

Great brand of vehicle - Keri G

I have had 6 different subaru's. Our favorite was the ascent. But the forester wilderness is pretty high too. What would be awsome is an ascent wilderness. When our daughter started driving at 15 we knew exactly what kind of car we were getting her a subaru of course. The safety features are great for anyone especially a new driver. Subaru thanks for making great vehicles and all you do

Great brand of vehicle

Muscatell Subaru Shares the Love With Their Community - Brenda K

Muscatell Subaru knocked it out of the park in the game of Philanthropy when they made special deliveries to both Sanford Roger Maris Cancer Center and Essentia Health Cancer Center. Both of these wonderful cancer centers were elated to be chosen to partner with Muscatell Subaru again this year. After years of giving by Muscatell Subaru to the Essentia Health Cancer Center and Roger Maris Cancer Center, it became more personal for Ward Muscatell, who shared his own cancer battle story this past year. Ward was honored to gift the blankets and notes to one of the centers locally available to him! The children at Sanford Children’s Hospital were so excited to receive their blankets and one 13-year-old boy had to cuddle up in his new blanket right away when he received it. But staff member Wendy said the best story involves a 9-year-old girl who is very expressive. Wendy had the blanket out of the bag waiting for the patient to enter her room. When she walked into the room the staff heard a loud scream from down the hall because this sweet girl was so excited about her blanket. Wendy sends a big THANK YOU to Muscatell Subaru and The Leukemia and Lymphoma Society and says, “It has been fun to bring such joy to the kids, and the families are so appreciative.” Essentia Health patient, JR, expressed his appreciation for this gift and that it meant so much to patients when they are making so many visits to the clinic for their chemo infusions. The Leukemia & Lymphoma Society echoes that gratitude for a wonderful and generous community partner – Muscatell Subaru! Muscatell Subaru has been blessing the Fargo area cancer patients as part of this partnership with The Leukemia and Lymphoma Society since 2016! What a blessing they continue to be in their local community!

The Leukemia and Lymphoma Society
Muscatell Subaru Shares the Love With Their Community

To The Rescue! - Ronda R

When my vehicle unexpectedly broke down, having the engine blow up and not worth fixing, I was left without a vehicle. I had heard about how superior Subaru's are from family and friends, I just had to see for myself. Walking into the showroom and being greeted by Gilby Sanchez, I was treated with respect and concerns for my needs. And because of the high sales of Subaru's, I was lucky to find the perfect model for me! Gilby made sure I knew every aspect of what the vehicle had. Knowing it wouldn't be on the lot very long, I purchased it and drove it home that very day! To say I am very pleased with the vehicle is an understatement. But being pleasantly treated was even more appreciated. Finalizing the purchase with the help of Wes Darling, was also highly important to me. Wes carefully explained all the in's and out's of what they would do for me, i.e. registration, finance and payment information. I can't say enough about the team I had that day and recommend them with the highest regard. Thank you to Gilby and Wes for all they did for me that day! RRheault

To The Rescue!

Share the Love to Rebuild the Playhouse - Heather L

Thank you to Muscatell Subaru and community supporters for Rising Together to help rebuild GiGi's Playhouse in Fargo through the Share the Love event! GiGi's Playhouse Fargo is North Dakota's only Down Syndrome Achievement Center offering educational, therapeutic, social, and physical therapy-based programs to individuals with Down syndrome and their families, at no cost to them. GiGi's Fargo was a complete loss due to a devastating fire on May 11, 2021. These funds will help GiGi's to rebuild our playhouse and continue to accelerate acceptance for all. Over 190+ families were impacted with the loss of their second home, where they can come celebrate their child or loved one beyond a diagnosis, so thank you for being generous so we can rebuild and welcome families "home" again during the summer of 2022.

GiGi's Playhouse Fargo
Share the Love to Rebuild the Playhouse

Muscatell's Long-time Support of Moorhead Schools - Janelle L

Ward Muscatell Subaru's support for Moorhead Schools and the Moorhead Legacy Education Foundation has been going strong for many years. Muscatell has been an active partner since the inception of programming to help current students have basic needs met through the foundation. When MLEF gained non-profit status, Muscatell was there to further our mission and help Moorhead Schools. Fast forward to today, Muscatell remains a steady partner and sponsor for our annual SpudTacular Gala and District 152 calendar. Sponsor dollars and advertising helps to fund Spud Scholarships to Moorhead graduates, Spud Impact Grants to staff, facilities and student activities, Food For Thought to provide milk and snack to students in need, and Spud History to support alumni relations and facilities and the rich history of Moorhead Schools. This year's gala was a success, and the 2021 fundraiser and celebration took place in the newly renovated Moorhead Armory on Center Avenue. The Moorhead Legacy Education Foundation and Moorhead Schools are grateful for the long-time support from Muscatell Subaru and its employees.

Moorhead Legacy Education Foundation
Muscatell's Long-time Support of Moorhead Schools

Priscilla: A Parvo Puppy's Story - Heather C

Priscilla was found as a stray and turned into a local impound. Left unclaimed, our shelter accepted her into our care. However, on the last day of her stray hold, she seemed "off" and a quick test revealed the thing we often dread in the rescue world: parvovirus. Parvovirus (or parvo for short) is a virus that causes severe diarrhea and vomiting, and can be fatal for some dogs. The dogs most susceptible to parvo are puppies and unvaccinated adult dogs. Unfortunately, as a puppy, and likely never vaccinated, Priscilla's little body was ravaged by the virus. We were initially told to try outpatient care at the shelter, but within 24 hours, she had spiked a high fever, and was rushed to the local emergency veterinary clinic, where she would remain for 6 days. During her time at the vet, she was hooked up to IV fluids and had a feeding tube put in, as she had no interest in food. On the third day, she still hadn't shown improvement, and one of the veterinarians was concerned that it may be time to consider euthanasia. However, another veterinarian suggested we just give her "a little more time". He had seen difficult parvo cases turn around and he felt that Priscilla still had fight in her. And he was right. The next day, her bloodwork looked better. She seemed a little more perky. However, she still needed to be fed through a nasal feeding tube, which required her to stay at the veterinarian a little while longer. On the last day of her stay, they still hadn't been able to get her to eat, even though she was acting much more normal. We offered to take her and place her in a foster home, hoping that would spark her appetite. However, we didn't need to wait that long: after picking her up, we offered her some deli turkey and she gulped it down. It did take another week before she was back to eating normal puppy food, but the little puppy that had almost died from parvovirus, had made a miraculous comeback. During the "Subaru Loves Pets" adoption event we held in October, Priscilla found her forever home and continues to do great! From a scared and very sick little stray, to a beloved member of a family, the story of Priscilla's amazing comeback from parvo was an inspiration to many of our Facebook followers, as well as our staff and volunteers.

Priscilla: A Parvo Puppy's Story

Jeff Bruer - Danika N

On September 24, 2021 myself and a friend or visiting Fargo North Dakota for the Fargo Marathon. We went to the 5K that evening and unfortunately my vehicle would not start. We had a few bystanders that tried to help jumpstart the vehicle which was unsuccessful. Jeff was thankfully there and offered to help. Jeff went above and beyond and even allowed us to borrow his car for the night I made sure that my vehicle was able to get in to get fixed the next day while we were running in the race. Also, in this exchange I had given him my keys for the next day and he was even kind enough to drive the keys back to the tow truck at midnight. I cannot express how grateful I am that Jeff was there that night and made our experience amazing given the stressful circumstances!

Jeff Bruer

Subaru Share the Love with Fraser Child Care - Barb G

Being a recipient of Muscatell Subaru’s Share the Love event has had a positive impact on Fraser Child Care Center. As a child care center that has 25% children with special needs, we often need to purchase special equipment and learning materials so that each child has what they need to learn and grow with their typically developing peers. Just this past year we have had to purchase weighted balls and blankets for children with sensory issues, two special chairs for two different classrooms which will allow each child to sit up properly to interact with their peers, vibrating pillows that help with calming a child down, sensory toys that light up, make sounds or vibrate. When a new child starts and has needs we are able to purchase what they need to be successful in our center and parents are happy knowing what their child will receive with us. We have also been able to purchase door alarms to keep children safe that due to behavioral issues or feeling overwhelmed, like to leave the classroom. We want to keep them safe at all times so having the alarms notifies staff when the door is opening so they can intervene more quickly.

Subaru Share the Love with Fraser Child Care

SpudsTV brought to you by Muscatell Subaru - Corey D

SpudsTV is a 501(c)(3) public charity that was founded to provide audio/video production services to Moorhead Public Schools. Without the anchor sponsorship of Muscatell Subaru, we would not have been able to broadcast over 160 events to over 219,000 viewers last season. COVID-19 turned our schools and activities upside down. SpudsTV became the only way friends and family could watch the activities of Moorhead Public Schools. Muscatell Subaru made it possible to bring these events to our community. Through the continued support of Muscatell Subaru, SpudsTV is able to provide educational opportunities for Moorhead Public School students in the areas of broadcast media, journalism, and television production. Thank you, Muscatell Subaru, for your commitment to our community!

SpudsTV brought to you by Muscatell Subaru

Subaru Loves Pets Adopt-A-Thon - Heather K

During the month of October, we held a 'Subaru Loves Pets Adopt-A-Thon' where our friends at Muscatell Subaru sponsored $100 off the adoption fees of the first 31 pets that were adopted. That generous gift of $3,100 helped 27 cats and 4 dogs find their forever families. In addition to monetary gifts, Muscatell Subaru has continued to support the shelter animals of Homeward Animal Shelter by holding supply drives and donating those much-needed items to the dogs and cats in our care. We are truly grateful for our continued partnership, and all the generous support Muscatell Subaru provides for the homeless cats and dogs of Homeward Animal Shelter.

Homeward Animal Shelter
Subaru Loves Pets Adopt-A-Thon